Episode 16: How to help an airport soar
Everybody complains about their local airport, but the Committee of Seventy decided to do something about it. The good government group recruited a team of 18 wicked-smart Philadelphians to help Philadelphia International Airport tackle some of its customer service issues. In this episode, we review this adventure in civic consulting, which was called "The Franklin Challenge: Project Runway." Two of the volunteer consultants, Lauren Hughes of the Arden Theatre and Stefan Frank of the Wharton School, talk about the experience and the ideas for improving PHL that emerged from it. Listen to episode 16 on Soundcloud. Subscribe via iTunes.